One of those dreaded envelopes announcing a chargeback arrived on Patty’s desk. Roger told his credit card company that he did not authorize the $250.00 charge on his bill…
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Blog
Why are most added fees and surcharges so high?
It is becoming more common everyday to read or listen to a report about the growing practice of adding “below the line” charges to guest folios by […]
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What makes a product great?
LinkedIn CEO Jeff Weiner recently posted an excellent blog about the Five Dimensions of a Great Product. We decided to ask how these dimensions are reflected in […]
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